Meet The Team

Mark Powles

Managing Director

My favourite thing is good food.

One day I hope to complete a round of golf in double figures.

From walking through the doors of RRA as a Part 1 student at the age of 21 and becoming a Director at 27, Mark is now the owner and Managing Director of the company. He strives to ensure the ethos of the business is that of Quality, Integrity and Value. And, that as an architectural company RRA can be relied upon to deliver good design that is functional, achievable and exceeds expectations.
Out of work Mark is an 1873 season ticket holder at Gloucester Rugby, enjoys skiing and time with his young family.

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Rachel Palmer


My favourite thing is my family.

One day I hope to live in a finished house.

Following 20 years working in product and graphic design, Rachel now co-ordinates all RRA’s marketing activities. When not writing for magazines and networking Rachel spends her time juggling her young family, working life and house renovations. She recently attained a Masters distinction in marketing from the University of Gloucestershire.

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Jane Cooke

Business Manager

My favourite things are shoes.

One day I hope to take a road trip across the USA on Route 66 with the family !

Having spent 30 years as a manger in the hotel industry, in four and five star hotels – front office, events, reservations and project management, Jane decided it was time to utilise her skills and importantly, attempt to find a way to have a better work/life balance. She brings with her a wealth of customer care, organisation and hopefully just a bit of fun!  Jane loves going to the theatre, fine dining and all the lovely things in life and her family are a very special part of her life.

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Oliver Smith


My favourite thing is exploring the countryside with my cocker spaniel.

One day I hope to see Aston Villa win the Premiership title.

Oliver has worked for RRA since 2014, having qualified from the University of West England in 2012, where he studied Architecture and Planning for 4 years. Oliver has become an important member of the team, being a key figure on many projects. Oliver is developing his understanding of the various sectors further within his role as an Associate.

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Tom Froggatt


My favourite thing is a weekend without DIY.

One day I hope to have a runner in the Cheltenham Festival.

Tom has worked across a wide range of different sectors including ecclesiastical, retail and community projects whilst maintaining a particular interest in residential and commercial architecture. His diverse portfolio includes overseeing a number of renovation projects for one of the UK’s largest restaurant and public house companies, design and development of an aircraft control tower as well as numerous successful residential remodels and new developments.

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Sam Wilson

Project Designer

My favourite thing to do is to be out on the water early, rowing!

One day I hope to renovate my own property in the countryside.

Sam joined RRA after completing her masters in Architecture in London, and has now returned back to the countryside, where she enjoys working on renovation projects, focusing on the details between old and new architecture, as well as having a passion for interior design. Outside of work, Sam loves to walk her dog Margot, as well as planning for her wedding for next year!

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Sarah-Jane Bonner

Project Designer

My favourite thing is an Espresso martini.

One day I hope to be fluent in French.

After studying in London and setting off to explore South East Asia with just her backpack as company, Sarah-Jane was ready to start her career in Architecture. And since joining RRA, she has been involved in a number of residential projects across Cheltenham and Gloucester. In her spare time you can find Sarah-Jane walking her dogs along Quedgeley’s canal path, admiring her favourite art galleries and planning her next tropical adventure as a qualified PADI diver.

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Chanel Goodman

Architectural Assistant

My favourite thing is going to local dance classes.

One day I hope to have a labrador as a pet.

Chanel graduated from Northumbria University, before accepting a ‘once in a lifetime’ place on the Design Cohort introducing a new University to Herefordshire. The project has increased Chanel’s passion for architecture, as well as, encouraged her to get involved in the local community. Alongside working at RRA, she is currently volunteering on Herefordshire’s a Great Place project, helping to strengthen Hereford’s arts and cultural scene.

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James Lovering

Architectural Assistant

My favourite thing is going to the pub.

One day I hope to travel around Europe

James joined RRA to gain experience prior to his third year at university in 2019 and has been a part of the team ever since. Having finished his degree, James can be seen in the Gloucester office working on projects big and small, whilst also beginning his Masters degree at UWE. In addition to having a passion for architecture, James is a keen Sheffield United fan, avid technology enthusiast and enjoys long walks in the countryside.

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Caitlin Elliott

Architectural Assistant

My favourite thing is travelling to new countries.

One day I hope to be a qualified Architect.

Architecture student, Caitlin Elliott is based in the Gloucester office at Elmbridge Court Business Park gaining experience before returning to Cardiff University in September. Caitlin first became interested in architecture during a school trip to Barcelona where she was inspired the work of Gaudi and Mies van der Rohe. Outside of work Caitlin enjoy painting portraits of her friends, family and their pets.

Connect to Caitlin on LinkedIn

Natalie Ballone

Architectural Assistant

My favourite thing is walking my dog on a sunny winter’s morning.

One day I hope to design my own house.

Natalie graduated from Cardiff university, where she enjoyed working on a range of projects no matter the size.  During university studies Natalie was lucky enough to experience working in a range of practices, but is now looking forward to working and getting involved with projects over longer periods of time. Natalie enjoys keeping busy and is looking forward to the challenge of working at RRA whilst also studying for her master’s at Cardiff at the same time. In her spare time she enjoy walking her dog, Cookie, and hopes to pick up her hobby of rowing again soon!

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Steffany Hancock

Office Co-ordinator and PA to the Directors

My favourite thing is going for long walks with my family and Parson Jack Russell.

One day I hope to live by the sea.

Administrator, Steffany Hancock joined the Gloucester office team to work closely with the Business Manager, supporting the team in the essential day-to-day running of the office. Steffany has always been a ‘home bird’ and although lived in London for three years, whilst gaining administration experience across a range of roles in the hustle and bustle of the city, she naturally couldn’t resist returning back home. Joining RRA from a background in the education sector and hotel industry, she hopes the broad range of administration and hospitality skills she has learnt will be an asset to the rest of the RRA team. Outside of work Steff enjoys Cornish breaks with her family and is a self-confessed stationery geek.

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Robert Kilgour

Conservation Architect (consultant)

My favourite thing is going for walks.

Having studied at Birmingham School of Architecture, Robert became a Registered and Chartered Architect in 1992 following successful completion of the SPAB Plunket Scholarship. He developed an interest in historic buildings after a part time placement with Michael Reardon & Associates where he worked on repairs to Hereford Cathedral and Keble College Oxford. Since this time, he has built a strong reputation for conservation repairs and has undertaken works on Grade I, II* and II listed structures as well as Scheduled Ancient Monuments. Robert is currently the inspecting Architect and surveyor of fabric at Hereford, Litchfield and Derby Cathedrals together with several smaller churches and National Trust properties.

Heritage consultant to RRA Architects, Mike Harris.

Mike Harris


My favourite thing is visiting art galleries and exhibitions

One day I hope my team will win the town’s Pub Quiz League

Having gained a Geography degree, followed by a Master’s in Civic Design, both from Liverpool University, Mike spent 18 years in various Local Planning Authorities in Hertfordshire, Worcestershire and Shropshire, mainly as a Conservation Officer. He achieved a further Master’s degree in Historic Building Conservation from Oxford Brookes University. Since 2005 Mike has worked in the private sector on a wide variety of development projects, most involving heritage issues. Heritage Statements and Planning Appeals are the focus of his professional efforts.

Emma Thomas

Financial Controller Consultant

My favourite thing is counting beans.

Emma is a qualified accountant and has been responsible for RRA management accounts since 2012. Her role has been pivotal in the growth and development of the business. Emma has always loved counting beans and immersing herself in spreadsheets. She loves all things excel. Outside of work Emma enjoys seeing live bands and looking after her extensive menagerie of pets.


Head of Well-Being

My favourite things are meeting new people and going for walks.

One day I hope to be a fully trained therapy dog.

Bear joined RRA in 2019 as a mere pup of just 11 weeks. He is mainly responsible for making people smile and offering cuddles wherever needed. Bear is also particularly good at stealth and can pickpocket a sandwich from a lunchbox almost entirely undetected. Out of work Bear likes to play with his toys and empty tissue boxes.